Privacy Policy

Introduction
This Privacy Policy describes how Robosky and its affiliates (collectively "Robosky, we, our, us") collect, use, share, protect, or otherwise process your information/personal data through our website https://www.robosky.co.in (hereinafter referred to as "Platform").

Please note that you may be able to browse certain sections of the Platform without registering with us. We offer any product/service under this Platform globally, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Information
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. This includes related information provided from time to time. Some of the information that we may collect includes but is not limited to:

Personal data/information provided during signup/registration or usage of our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and proof of identity or address.
Sensitive personal data collected with your consent, such as bank account details, credit/debit card details, payment instrument information, biometric information (such as facial features or physiological data), etc., in accordance with applicable law(s).

You always have the option to not provide certain information by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information you choose to provide on our Platform. This data is compiled and analyzed on an aggregated basis. We also collect information related to your transactions on the Platform and third-party business partner platforms.

When a third-party business partner collects your personal data directly from you, their privacy policies will govern such collection. We shall not be responsible for their privacy practices or policies. We encourage you to review their privacy policies before disclosing any information.

If you receive an email or call from someone claiming to seek personal data like debit/credit card PIN, net-banking, or mobile banking passwords, do not provide such information. If you have already shared such details, report it immediately to the appropriate law enforcement agency.

Usage of Information
We use personal data to:

Provide the services you request.
Assist sellers and business partners in handling and fulfilling orders.
Enhance customer experience.
Resolve disputes and troubleshoot problems.
Inform you about online and offline offers, products, services, and updates.
Customize your experience.
Detect and protect against fraud and criminal activity.
Enforce our terms and conditions.
Conduct marketing research, analysis, and surveys.

To the extent we use your personal data for marketing, we will provide you the ability to opt-out of such uses. Your access to certain products/services may be affected if permission is not granted.

Sharing of Information
We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you with services and products. These entities and affiliates may market to you unless you explicitly opt-out.

We may disclose personal data to third parties, including sellers, business partners, logistics partners, payment service providers, and other necessary third parties. Such disclosures are required to:

Provide access to our services and products.
Comply with legal obligations.
Enforce our user agreement.
Facilitate marketing and advertising activities.
Prevent, detect, and investigate fraudulent or illegal activities.

We may also disclose personal and sensitive personal data to government agencies or authorized law enforcement agencies when required by law or in good faith belief that such disclosure is necessary to comply with legal processes, enforce our Terms of Use or Privacy Policy, or protect user rights and safety.

Security Precautions
To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession, or whenever you access your account information, we follow strict security guidelines to protect it against unauthorized access and use secure servers.

However, data transmission over the internet is not completely secure. By using the Platform, users accept the inherent risks of transmitting data online. Users are responsible for protecting their login credentials.

Data Deletion and Retention
You have the option to delete your account through your profile settings on our Platform. This action results in losing all information associated with your account. You may also request assistance by contacting us.

In cases of pending grievances, claims, shipments, or services, we may delay or refuse account deletion. Once deleted, account access is permanently lost. We retain personal data only as long as required for the purpose for which it was collected or as mandated by applicable laws. However, anonymized data may be retained for analytical and research purposes.

Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information per this Privacy Policy. If you provide personal data related to others, you confirm that you have the authority to do so and permit us to use such information accordingly.

While providing your personal data on our Platform or partner platforms, you consent to us and our affiliates, business partners, and third parties contacting you through SMS, instant messaging apps, calls, and/or emails for the specified purposes in this Privacy Policy.

To withdraw your consent, you may write to the Grievance Officer at the contact details provided below, mentioning “Withdrawal of consent for processing personal data” in the subject line. We may verify such requests before processing them. Please note that withdrawal of consent is not retrospective and will be subject to applicable laws and the Terms of Use.

Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our information practices. We encourage you to check this Privacy Policy regularly for updates. Significant changes will be communicated in a manner required under applicable laws.